Individual Tour Experience

Cancellation Policy

At The Rig 268, we understand that plans can change. To ensure we can properly prepare for every guest and scheduled experience, the following cancellation policy applies to all bookings. 48-Hour Cancellation Policy Cancellations must be made at least 48 hours before the scheduled tour or rental. All bookings are non-refundable. Once a booking has been confirmed and payment has been received, refunds will not be issued, regardless of when the cancellation is made. Cancellations made within 48 hours of the scheduled experience are subject to the full booking amount. No-shows will be treated as cancellations and are not eligible for a refund. We recommend reviewing your schedule carefully before completing your booking. Weather & Operational Cancellations If The Rig 268 must cancel or postpone an experience due to severe weather, unsafe conditions, or circumstances beyond our control, guests will be notified and alternative arrangements may be offered at the discretion of The Rig 268. By completing your booking, you acknowledge and agree to the cancellation policy outlined above. Thank you for understanding and helping us keep The Rig 268 running smoothly. Minimum Passenger Requirement For the safety and proper weight distribution of The Rig 268, a minimum of 15 passengers is required for each scheduled trip. If fewer than 15 passengers are booked, The Rig 268 reserves the right to cancel or reschedule the trip for safety reasons. At The Rig 268, we understand that plans can change. To accommodate our guests while ensuring we can properly prepare for each experience, the following rescheduling policy applies to all bookings. Rescheduling requests must be made at least 3 days (72 hours) before the scheduled tour or rental. Requests made less than 72 hours before departure may not be accepted and will be treated as a cancellation. Rescheduling is subject to availability and is not guaranteed until confirmed by The Rig 268. A booking may only be rescheduled to an available date and time offered by The Rig 268. No-shows are not eligible for rescheduling. Any difference in price resulting from moving to a different tour, date, or package may apply. All original booking terms and conditions remain applicable to the rescheduled booking. Please contact The Rig 268 as soon as possible if you need to change your booking.